Sales Pipeline Stages

Sales is one of the key components of any successful business. And managing your sales process effectively with sales pipeline stages is what sometimes puts your company ahead of another.

Sales Pipeline Stages Explained for B2B

Introduction to Sales Pipeline Stages

Sales is one of the key components of any successful business. And managing your sales process effectively is what sometimes puts your company ahead of another. It’s that phone call you make two minutes after you receive a service inquiry from your website that will win you the opportunity. It’s consistent follow-up after you send out your proposals. That is what will help you find out which client was awarded the job and help you win the project.

One of the best ways to keep track of your sales, your clients, opportunities, and bids, is a sales pipeline. But keep in mind it has to be a sales pipeline that makes sense for your company and your sales process. Look at the sales pipeline as an important tool that helps you manage and grow sales.

Before we dive into building a sales pipeline, let’s look at the difference between a sales pipeline and a sales funnel.

Sales Pipeline vs. Sales Funnel

Sales Pipeline

A sales pipeline is a set of steps and activities in each step that transform a lead into a customer/client or an opportunity into a project. The steps in the sales process are called sales pipeline stages.

Standard Sales Pipeline Stages

When you look at your sales pipeline, you know exactly what to do next. You can easily identify next steps for each opportunity. For example, if you see that an opportunity has been stuck in the negotiating stage too long, you know you need to follow up with that client, find out what’s going on, and move the opportunity to the next stage in the sales process.

Sales Funnel

On the other hand, a sales funnel is a visual representation of the number of opportunities or leads and the conversion rates between stages. The funnel can help you understand where opportunities or leads fall through the cracks. If you detect a low conversion percentage between two stages, it means you have identified a gap in your sales process that you need to address.

Sales Funnel Example

Benefits of a Sales Pipeline

Both a sales pipeline and a sales funnel are great sales tools that provide important metrics. However, to organize your sales department and your opportunities, it is the sales pipeline that will give you actionable results.

So, let’s go over why a sales pipeline is important:

  • First, it organizes leads and opportunities clearly – one glance at your pipeline will reveal where each opportunity is
  • Sales professionals at your company can identify the opportunities, what they need to address, and when
  • A sales pipeline provides real-time information on current opportunities, workloads, and sales team performance
  • The sales pipeline helps companies of all sizes optimize their sales processes and streamline sales activities
  • Finally, it also allows executives to identify sales process gaps, forecast revenue, and get an overall view of the financial health of the organization

Increase revenue by 15% with a sales pipeline

Many studies have been performed on sales performance and what improvements and tools have the biggest impact on sales. VantagePoint, for example, discovered that companies that not only define but become proficient at their sales pipelines have a 15% higher revenue growth. That is a big impact for a tool that companies can easily implement and adopt!

Sales Pipeline Stages and Best Practices

What are the stages of a sales pipeline? And what are sales pipeline management best practices? How do you implement and adopt a sales pipeline at your company? Believe it or not, it’s a fairly simple process with a few steps.

The first thing you’ll have to do is document your sales process and define the sales pipeline stages. For most companies, these stages will be similar to the steps in their sales processes.

It is important to point out that in certain industries, construction for example, there are a few distinct sales processes. When we advise construction companies, we suggest splitting their sales processes into the Lead to Client process and the Opportunity to Project process. Here’s why this split makes sense in construction: If you are a subcontractor and you have managed to convert a general contractor to your client, it doesn’t mean you’ll do work for them right away. All it means is that you got on their bid list. You’ll receive invitations to bid from that particular GC, but you still have to win the bid before an opportunity becomes your job.

CRM Sales Pipeline Stages

What is the pipeline in sales? Let’s take a look at the typical sales pipeline stages and how to document everything. Please bear in mind that business-to-business (B2B) sales pipeline stages differ a lot from business-to-client (B2C) pipeline stages.

  • The standard sales pipeline stages for B2B may include New Lead, New Opportunity, Discovery, Estimating, Follow-Up, Negotiated, and Closed.
  • Each pipeline stage should list the activities and actions a business developer needs to succeed. For example, in the discovery stage, a sales rep may need to call or email the client to gather specific information about that project.
  • And don’t forget a sales toolbox with all the materials the sales team will need to accomplish the activities required in each stage.

Presentation - Sales Pipeline Stages Explained

Conclusion

Whether you leverage Excel or a sales CRM tool for construction, you should be set now. If you need help documenting your sales process, establishing the best sales pipeline stages for your company, or identifying the right tool to implement, please don’t hesitate to contact us. We also offer sales pipeline management training via our free workshops. And sales pipeline stages templates for proposals. You can also just go to idealcrm.app and send us a message. We’re more than happy to help.

For ongoing insights into sales, subscribe to iDeal CRM YouTube channel and visit the iDeal CRM website again as we post new articles, training sessions, tools, and videos every week.

Thanks for reading this and happy selling!

Sales Pipeline Stages: An Example

Now let’s take a look at sales pipeline stage definition and sales pipeline stage examples. Our example is a sales pipeline for a construction company.  It represents the Opportunity to Project process. What the diagram does is document the sales process, breaking it down in separate stages, and listing activities for each stage.

The sales process at a construction company consists of four to five phases that are highlighted with different colors on the diagram in this article: Pre-Construction, Estimating, Follow- Up, Closing, and lastly, the Reporting phase. If your company operates in a different industry, you can use this sales pipeline stages template as a guide to build your own.

Sales Pipeline Stages in Construction

Pre-Construction Phase

  1. New Opportunity
    What you want to do is start each opportunity you receive in the New Opportunity stage. An opportunity for a construction company could be an invitation to bid, a website inquiry, a call for service or an inspection inquiry.
  2. Gathering Info
    Most of the time you’ll have to gather some additional information such as building plans, specs, and requirements. Add that as a stage in your pipeline.
  3. Go / No-Go Decision
    Next, it’s go/no-go decision time. This is when one may sit down with your supervisor or in a sales team meeting. You would consider questions like ‘Do we have the time and manpower to complete this project in the timeline specified?’ or ‘Is this a project we’re qualified and insured to do?’

Estimating & Bidding Phase

  1. Estimating
    If the outcome is a no-go, mark the opportunity as closed, not bidding. If you decide to bid this opportunity, then it moves to the Estimating phase.
  2. Proposal Creation
    Depending on how large your sales team is, the stages in this phase could all be done by one person for each opportunity or more people may be involved. You may have the estimator calculate cost and pricing for the bid and designate a different person to create and send out the proposal.
  3. Sent Proposal
    However, to organize your team, these three stages are important for tracking purposes. They ensure you send out your proposal on time.

Bid Follow-Up Phase

Once your proposal is out the door and in your client’s hands, the follow-up stage comes into play. Follow-up is a key phase in the sales pipeline. We like to separate opportunities in two follow-up stages.

  1. Follow-Up Client Not Awarded Yet
    If you bid multiple clients (general contractors) for an opportunity, then it should be in the Follow-Up Client Not Awarded stage first. We suggest this because your follow-up message or question is different at this stage. You’ll be calling those clients to find out which one of them got the project.
  2. Follow-Up Client Awarded
    It’s only after you know who that client is that you start calling them to find out what your price looks like compared to your competition’s, and so on.

Closing Bid Phase

  1. Close Opportunity
    Once you find out whether your bid got the project or not, you can close the opportunity with the right status depending on whether you won, lost, or maybe didn’t even bid the client who won.

Construction Reporting Phase

And at the end of the pipeline it’s time to perform some analysis. This is not a stage per se, but it could be a monthly strategic meeting when your sales team analyzes opportunities, what went wrong when you lost an opportunity, and how you could improve your process.

Sales Pipeline Management

Once you have your sales process all documented and broken down in stages, it is time to adopt a tool that will help you track our opportunities. Such a tool could an Excel spreadsheet or a Sales CRM software.

Excel Sales Pipeline Management

You can manage our sales pipeline with an Excel spreadsheet if you have a small sales team and bid a relatively small number of opportunities. Set up a spreadsheet with all the required columns like opportunity name, location, pipeline stage, clients. Then set up a sales pipeline chart in Excel. And lastly, implement formulas to obtain a sales pipeline calculator in Excel. You could also implement a sales pipeline dashboard in Excel, but it’s a bit more time consuming.

If this is not something you’re comfortable doing, you can download the Sales Pipeline Excel Template free from https://idealcrm.app/wp-content/uploads/Sales-Pipeline-Excel.xlsx

Keep in mind that there are quite a few limitations to using a spreadsheet. For example, not receiving notifications when a bid is due or when a client opened your proposal. Also, there is no automation you can build into a spreadsheet and it is pretty hard for the business development team to keep track of sales.

Sales Pipeline Excel Template

CRM Sales Pipeline Management

Another way of managing your sales pipeline is sales CRM software or a CRM with customizable software sales pipeline stages. CRM stands for customer relationship management. If you outgrow your Excel spreadsheet or you have a larger sales team and volume of opportunities, a sales CRM is the best way to manage your sales pipeline.

iDeal CRM Sales Pipeline Management

Get Started with Pipeline Management

To get started, you need to first select the right sales CRM for our company. Notice I keep saying sales CRM and not just CRM. This is because most CRMs on the market are marketing CRMs – the ones that allow us to track individual clients and send out email campaigns. Those are great systems but that is not what Sales needs.

You need a CRM that focuses on sales and profitable growth. For construction companies, the best sales CRM built specifically for them is iDeal CRM (https://idealcrm.app/sales-crm-for-contractors/). If you operate in a different industry, you’ll have to find out which the right one is for you. Once a tool is selected, make sure you can import current data like clients, contacts, open opportunities, or leads. If the tool allows, you also want to be able to customize stages and set up proposal and email templates (download some proposal templates for free on the iDeal CRM blog). That is how you hit the ground running with the system when you turn on the lights.

In terms of shortcomings for a sales CRM software, there really aren’t any if you select the right tool for our company, set it up correctly with all the tools needed, and train our users.

Some important advantages of sales CRM software, compared to a spreadsheet are:

  • Pipeline analysis
  • Dashboard, funnel graphics, and graphs
  • Revenue forecast and velocity
  • Sales pipeline reporting (personnel performance, winning rate, client profitability, conversion rate).

Learn more about what construction CRM is and how it can benefit construction companies.